Terms & Conditions

 

TERMS AND CONDITIONS

- Special offers must be used at the same time and not spread out over a period of time (unless specifically stated or agreed by the owner).

- All bookings of 2 hours or more are subject to a £10 deposit (and £5 per hour after 2 hours). This is requested by card or cash to secure the booking and is non-refundable if cancellation is made with less than 24hours notice.

- Your treatment time may be shortened or it may not be possible to take you for your appointment if you are late.

- Please arrive approx. 5 min before your appointment time.

- Please turn off the volume on your mobile phone when in a treatment.

- Please remember no smoking is allowed anywhere on premises.

- In the unlikely event that you have any cause for complaint please inform the therapist before leaving the salon, where the manager on duty will do their best to ensure your satisfaction.

- When booking please state any special requirements you may have.

- If you have a preferred therapist please make this known when you book or you will be allocated with the first available therapist.

Appointment Cancellation Policy:

Being on time for your appointment is very much appreciated.

Clients arriving late will be charged in full for the treatments they have booked, but only given the balance of the treatment time remaining, therefore resulting in part of the treatment being unable to be performed. This is a courtesy to our other clients whose appointment follows yours.

PLEASE NOTE: Credit or debit card details will be taken when making the appointment (if over 2 hours). A minimum of 24 hours notice of cancellation of appointment is required to avoid cancellation charges.

Cancellation Fees:

Less than 24 hours notice - 50% of the treatment cost or forfeit a treatment if in a course of treatments.

Clients not showing for appointments will be charged 100% of the treatment cost. Clients who are in a course of treatments e.g. CACI, will forfeit a treatment. This policy also applies to gift vouchers and vouchers/deals purchased via a third party site.

How to cancel or change your appointment:

Any cancellations should be made by calling us on 01292 265 100, or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . We do not accept cancellations via facebook as we are not actively signed into facebook each day.

Our right to cancel:

In the unusual circumstances that we may need to cancel your booking, e.g. adverse weather conditions or a therapist has been sent home sick, we will contact you by telephone and give as much notice as possible. Any deposits paid will be refunded in the event that you wish to then cancel.

Personal details

You agree to keep your personal record held by Inca Beauty updated with your full contact and medical details - this will enable us to contact you in the event of any change relating to your appointments. We will never give your details to any outside company, but may use them from time to time for in-house marketing and promotions. Where possible, please provide both land line and mobile phone numbers and email address.

Privacy policy:

We will treat all your Personal Information as confidential. We will keep it secure and we will fully comply with all applicable UK Data Protection Legislation.

Thanks for your cooperation, Inca Beauty